PMP1

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PMP1

You are in the last phase of a project. Soon the product deliverables will be fully integrated and delivered to the customer. To date, you have had no difficulty with customer acceptance of deliverables, but now the customer is not happy with a particular project deliverable. You know that small changes may be easily accommodated, but large changes may affect your project's timeline as well as affecting other constraints. What is your best course of action? *

1 point

Meet with the team to determine changes needed.

Meet with the customer and offer a substitute project deliverable.

Determine why the customer is unhappy with the deliverable.

Tell the customer the deliverable meets the scope of work and get the customer's agreement to proceed.

You have been assigned to manage a controversial construction project to build an apartment complex on previously undeveloped land. There are almost as many stakeholders opposed to the project as there are in support of it. Which of the following is not a correct statement about collecting stakeholder requirements? *

1 point

Negotiations may be required to resolve competing requirements.

Meetings can be an effective method of resolving competing requirements.

Competing requirements are best identified and addressed during project executing.

Competing requirements are usually resolved in favor of the customer.

Who of the following is likely to be involved earliest in defining the work of the project? *

1 point

Business analyst

Project manager

Technical expert

Resource manager

The process of scope definition is key to a successful project. All the following come after the Define Scope process except: *

1 point

Plan Resource Management

Estimate Activity Durations

Estimate Costs

Collect Requirements

All of the following statements about work breakdown structures are true except: *

1 point

They provide a basis for estimating the project.

They prevent work from slipping through the cracks.

They help to organize the work.

They are created by the project manager.

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