Membership Cancellation Request Form

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We're saddened to see you leave, but we wish you all the best on your future fitness journey.

1. After submitting this form, be sure to schedule an exit interview with our team to finalize your membership cancellation.

2. If you'd prefer to pause your membership instead of canceling, you have the option to submit a Membership Hold Request.

3.If you're certain about your decision to cancel, please fill out and submit the form below, then book your exit interview.

First Name *

Last Name *

Email *

1. When would you like to cancel your membership?

Cancellations require a 14-day notice. If you request a cancellation today, the effective date will be 14 days from now.
If you submit a cancellation beyond the 14-day notice period, it will take effect on the day of your request.
If your cancellation falls within an active billing cycle (e.g., you set your cancellation on March 5th and your billing period is from March 1st-14th), you'll still have gym access until the end of that cycle, which in this example would be March 14th.

YYYY

2. What's The Reason For Your Cancellation? Please Be Honest - We Truly Want To Know How We Can Better Meet Your Needs And Improve Our Service.
*

3. Did anything specific happen to make you cancel?
*

4. What could we have done differently to keep you as a member?
*

5. Would any of the following changes or incentives encourage you to reconsider your decision?
*

A discounted membership rate

Improved facilities or equipment

Additional classes or training options

Flexible timing or extended hours

Personalized training plans or assistance

Other:

6. How would you rate your overall experience with us?
*

Excellent

Good

Fair

Poor

Very Poor

7. Would you consider rejoining in the future?
*

Unlikely

Definetly

8. Do you have any suggestions for how we could improve our services?
*

9. Could you please check off any additional reasons relating to why you would cancel.

Moving/relocation

Financial reasons

Found another gym/facility

Not using the membership enough

Dissatisfied with facilities or equipment

Dissatisfied with staff or trainers

Health or medical reasons

Personal reasons (time constraints, loss of interest, etc.)

Other:

10. Confirmation *

I understand that my membership will be canceled 14 days from the today if I selected a cancellation date within 14-days of today.

Required

Submit

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