Patron Experience Survey
Thank you for taking the time to help us improve our services! All of the questions below are optional, so feel free to answer as many or as few as you like.
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Email *
Do you have a library card?
How often do you visit the library?
How often do you use library resources online?
Overall, how satisfied are you with the library?
Not Satisfied
Very Satisfied
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How do you like the library's renovated space?
N/A, no opinion
1 - poor
2
3
4
5 - excellent
Overall satisfaction with the space
Layout, arrangement of shelving
Signage, shelf labels
Seating and other furniture
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Comments on the renovation, the space, or any suggested changes
How would you rate the following?
N/A, no opinion
1 - poor
2
3
4
5 - excellent
Customer service
Programs (classes, story time, etc.)
Collection (books, DVDs, etc.)
Electronic resources (e-books, databases)
Internet access
Hours of operation
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Comments on the above services
How important are the following to you?
N/A, no opinion
1 - not important
2
3
4
5 - very important
Borrowing materials (books, DVDs, etc.)
Comfortable reading areas
Public space open to all for a quiet moment in a hectic day
Public space surrounded by knowledge and information that you can access for free
Research assistance
Inter-library loan (borrowing from other libraries)
North Country Collection (regional authors, history, etc.)
Newspapers and Magazines
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Programs/Events: How important are the following to you?
N/A, no opinion
1 - not important
2
3
4
5 - very important
Programs and events for children
Programs and events for adults
English as a second language classes
Adult literacy/math classes and tutoring
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Technology: How important are the following to you? (Please feel free to skip this section if you are not interested in tech-related items.)
N/A, no opinion
1 - not important
2
3
4
5 - very important
Remote library programs (Zoom)
Computers
Printer
Scanner
Copier
Fax machine
Library staff to help with using computers
Internet access
Library website
Library social media like Facebook, Instagram
Online catalog
Electronic resources (e-books, research databases)
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How often do you use the following?
Never
Once in a while
Monthly
Weekly
Daily
Spend time at the library, more than just picking up books
Ask a reference or research question
Check out print books
Magazines and Newspapers
Children's program events
Adult program events
Meeting room space
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Technology: How often do you use the following? (Please feel free to skip this section if you are not interested in tech-related items.)
Never
Once in a while
Monthly
Weekly
Daily
Online catalog
Subscription databases like Ancestry
DVDs
Library computers
Library wifi
Scanner
Copier
Fax machine
Get help using computers or other technology
Library website
Library social media like Facebook, Instagram
Borrow equipment (projector, hotspot, laptop, etc.)
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How likely would you (or your children) be to participate in the following at the library?
Would not attend
I wouldn't attend, but I would recommend it to someone
Maybe
Yes, I'll be there!
Classes on using smartphones, tablets, or other tech devices
Chess club
Knitting group or other crafts
After school programs (STEM, art, Minecraft, etc.)
Adult art class
Baby story time
Toddler and up story time
Board game night
Concert
Theatrical performance
Movie night
Book club
Read-aloud event for adults
Writing group
Computer class
Financial education class
GED prep class or tutoring
Language class
Hiking, snowshoeing, etc.
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What other types of classes or events would you like to see at the library?
What do you value most about the library?
Do you have any suggestions for improving the library?
Other comments, ideas, concerns?
Would you like to be contacted by a staff member to follow up on any of your responses? If so, please include your name and preferred contact method.
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