Trans Aid Cymru complaints form (external)

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This form provides a structure for complaints brought against members or volunteers involved with Trans Ad Cymru by people who are not involved in the administration, delivery, or running of Trans Aid Cymru. If you are not external to the organisation, please use the Internal Complaints Form [https://docs.google.com/forms/d/e/1FAIpQLSeN7t0-V44Vtv5FzuQONIhQ3WwZLf8jY7m9ZhHq7eiK1M6RhA/viewform].

What are you name and pronouns?

Please provide a valid email address so that we can respond to your complaint or contact you for further details if necessary. (If you don't have an email account you can use, please leave a direct link to a twitter or instagram account where we can contact you. Failure to supply a means of contact may mean we are unable to address your complaint)

Please tick from the following whichever option best applies to your complaint:

I’m making this complaint for myself because I have been affected by the behaviour or actions of someone involved with Trans Aid Cymru

I’m making this complaint on behalf of someone else who is aware I am making this complaint for the

I'm making this complaint on behalf of someone else who is not aware I am making this complaint

I’m making this complaint due to a general concern I have about the behaviour or actions of someone involved with Trans Aid Cymru

Other:

Clear selection

Please elaborate on our response to the above questions if necessary:

What involvement do you have with Trans Aid Cymru?

I am a former service user

I am a current service user

I am someone who has contributed to Trans Aid Cymru financially

I am someone who has taken part in mutual aid related to Trans Aid Cymru but I’m not involved in any formal way as a member (for example, you might take part in the Pen Pal scheme, or be part of the driver’s group)

I am a former member or volunteer

I am a friend, family member, or representative of a former service user

I am a friend, family member, or representative of a current service user

I am a member of the public who has no connection to Trans Aid Cymru

Please tell us the name of the person or people who are the subject of your complaint:

What position does this person (or people) hold in Trans Aid Cymru?

Member

Volunteer

Freelance employee or contractor

My complaint or concern is about the organisation as a whole and not an individual person

Don't know

Please describe the behaviour or action that is the reason for you complaint or concern:

Please tick all of the following which apply to the behaviour or action that is the reason for your complaint:

It is likely to damage the public image of Trans Aid Cymru

It is likely to erode public trust in Trans Aid Cymru

It breached company policy or procedure (please specify)

It was a breach of confidentiality, privacy policy, or GDPR

It was harassment or bullying

It was sexual harassment or sexual misconduct

It made me feel unsafe

It made someone else feel unsafe

It is likely to deter service users from seeking the help they need

It was transphobic, transmisogynistic, enbyphobic, or queerphobic

It was racist, antisemitic, or islamophobic

It was ableist, misogynistic, classist, or ageist

Other:

Please elaborate on your answers above, or describe the impact you feel this behaviour or action had:

If you can, please detail any company procedure or policy that you feel this action or behaviour violated. Copies of company policy and procedures can be found on our website (transaid.cymru)

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