Report a Comcast Problem
1. First, be sure to contact Comcast directly to report any ongoing problems with  your service. Be sure to identify yourself as being part of ILC's Bulk Account! The key is to keep calling and don’t ever give up until you get a resolution. They are authorized to give refunds.

     Report Problems: 1-888-824-8264 (ILC bulk account)
     Phone: 1-800-XFINITY
     Xfinity Store: 1063 Valley River Way, https://goo.gl/A1Q3er

2. Secondly, you can complete this form so that your problem will be recorded collectively with other ILC residents. This information may be shared with Comcast if problems are not being resolved. Your e-mail address will not be displayed.


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Email *
Name *
Unit *
Your 4-digit unit number (i.e., 2005, 1927, 1945, etc.)
Building *
Your building number (i.e., 2, 19, 12, etc.)
Reported to Comcast
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YYYY
Category *
Select the service(s) you are having problems with.
Required
Description *
Describe your problem(s) and list any attempts to fix it.
Submit
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