How Does It Work?When a button is pressed on the unit or pendant, the 24-hour emergency response center is contacted. Within seconds there is a direct voice communication with an operator through the built-in speaker/microphone at which time the user can communicate with the operator. In an event of an emergency, help is immediately dispatched and important medical information is relayed to the paramedics and emergency room personnel to ensure appropriate and timely treatment. In addition, family members or the listed emergency contacts are notified.