Amazon Cars

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Amazon Cars

Hello I'm Joy Assima, this interview is aimed at improving customers' experience while purchasing cars online. We'd like to know how you feel about buying cars online. Take this 15 minutes interview and help improve user experience. Your data will be collected anonymously and used only for this research. Thank you!

Please what's your age?

Please select your income status

Low-Income earner

Middle Income earner

High-income earner

Have you ever purchased a car online? *

Yes

What led you to buy cars online?

Did you experience any frustration during your purchase? If any explain below *

How did you feel about buying a car online without test-driving?

If possible will you ever consider test-driving the cars before deciding on what car brand to buy online?

Yes

Clear selection

How would a money-back guarantee influence your next car purchase/relationship with a particular online car dealership?

Did you research reviews before you made a car purchase?

Yes

Clear selection

Please talk me through the last time you made a payment for a car online, how was the process?

What do you wish you could do when it comes to car payments online that you can't do today?

Finally, will you consider an installment payment/plans for cars online?

Yes

Clear selection

Submit

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