Lup Market Research
Establishing Need
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What is your age group? *
Required
Where do you live? (Suburb/City)
How would you describe your access to public services in your area? *
How often do you use public services (e.g., healthcare, transportation, municipal utilities, education)?
Clear selection
Which public services do you interact with the most? (Select all that apply.)
On a scale of 1 to 5, how satisfied are you with the quality of these services? (1 = Very dissatisfied, 5 = Very satisfied)
Clear selection
What challenges have you faced when using public services? (Select all that apply.)
What is the biggest Issues you have had with public service?
Have you ever reported an issue or provided feedback on public services? *

If yes, how did you report the issue? (Select all that apply.)

How satisfied were you with the response to your feedback? *
very unsatisfied
very satisfied
What prevented you from reporting issues in the past? (Select all that apply.)
Would you use a online platform to rate public services and report issues?
Clear selection
What features would you find most valuable in such a platform? (Select all that apply.)
What concerns might you have about using an online platform? (Select all that apply.)
Do you have any suggestions or ideas on how to improve public services?
Submit
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