Feedback from Tallinn's new residents

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We are kindly asking you to fill out this form. The information presented here will be used to get a better understanding of migration situation in Tallinn as a part of the Tallinn City Centre for New Arrivals Project. One of the important objectives of the project in addition to gathering statistcs on migration in Tallinn is to understand , what are the needs of immigrants in Tallinn, how can we improve the quality of information in English and accessibility of services for the expat community in the capital.

How do you assess availability of information about settling in Estonia: *

There is enough information and it is easily accessible

There could be more information, its not easy to find asnwers to all of my questions

Lack of information. Unclear where to look for it

Other:

Where do you usually look for information regarding public services? *

Internet

Workplace

Settling Agency

Family and friends

Local administration

Government institutions

Other:

Required

What kind of public services would you like to know more about? *

Schools and kindergartens

Healthcare

Public transport and parking

Social subsidies and services

Taxes

Urban maintanance

Roads construction and infrastructure

Legal advice

Entrepreneurship

Culture, leisure and sport

Documents and bureaucracy (ID cards etc)

Other:

Required

What are the obstacles that you encountered while asking for services in the local municipality? *

No information, whom to contact

Language barrier

Lack of clear instructions and guidance

No obstacles

Other:

Required

What can be done to make access to public services easier for newcomers in Tallinn?

The project is supported by European Social Fund

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