Basic Product Warranty has to be registered online to be activated via the “Registration for Basic Product Warranty Activation” form within 7 days from Item Delivered Date (i.e. date you received the item from the delivery company) otherwise, will be void and is non-refundable.

Basic Product Warranty is non-transferrable, non-refundable and non-exchangeable for cash or its equivalence.

Basic Product Warranty is non-extendable to other items sold by or purchased from HOMLEDJ Pte. Ltd or our Partners.

Basic Product Warranty Period of 2 Years starts with immediate effect upon successful online submission of “Registration for Basic Product Warranty Activation”.

You will receive a copy of your online Basic Product Warranty detail in your email upon successful online submission of “Registration for Basic Product Warranty Activation”.

Basic Product Warranty covers:
- Replacement Motor Part/s for respective defective or faulty motor part.
- Delivery cost of replacement Motor Part/s to buyer.
- Virtual assessment pertinent to a Product warranty claim. Clear videos, photos and claim details are required for assessment by our Tech Support team.
- Only item purchased from HOMLEDJ PTE. LTD. and our Partners.

Basic Product Warranty does not cover:
- Transport cost for any on-site visit.
- Labour Cost of any repair or fixing of replacement Motor Part/s.
- Item purchased from other sellers, other than our Partners.
- Misuse or abuse of item including failure to properly maintain item and use according to Care & Safety Instructions.
- Normal Wear and Tear.
- Damages from Power surges, electrical storm damage or incorrect power supply.
- Malfunction caused by modification or inappropriate repair works.
- Damages from Incorrect, improper or inappropriate operation of unit.
- Damages from Insect infestation or ceiling water leakage/seepage/mould issues.