Hi there.

I'm very sorry that we did not meet your expectations... We strive for no less than 5 stars and this is not something we take lightly. We founded The Bounce House Company because we wanted to bring joy to families by providing exceptional customer service and products, and we're determined to set the standard and improve each day. Please let me know where you felt we dropped the ball and I'll get in touch with you soon to discuss. I look forward to speaking with you.

-Anthony Bova