Complaint Form
The IDOB only processes complaints for the entities we regulate.  Complaints can typically be resolved by the consumer contacting the bank or licensee.  If direct contact with the bank or licensee fails to resolve the issue, complete the form below.

The IDOB will attempt to resolve complaints as quickly as possible. The bank or licensee will be given 10 to 20 business days to research and respond to the complaint.  The time allowed will vary depending upon the nature and complexity of the complaint.

The IDOB is not authorized to act as a judge in settling contract disputes. The settling of these legal matters needs to occur in the appropriate court. The IDOB will not intervene in any formal legal proceedings and will not pursue any adjudicated complaints. Employees of the IDOB cannot provide legal advice. Guidance of that nature needs to come from an attorney.
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Email *
First and Last Name *
Phone Number *
 Your Address, City, State, Zip *
Name of Bank or Finance Company *
Go to Bank Search to verify IDOB regulates the bank. Go to NMLS Consumer Access to verify IDOB regulates the finance company. If unsure, go to our contact page. 
City and State of Bank or Finance Company *
What is your complaint? *
Do not include your SSN or account number.
What is your desired outcome? *
Do not include your SSN or account number.
A copy of your responses will be emailed to the address you provided.
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