EXCHANGE POLICY
Due to Covid-19 pandemic, we have amended our Exchange Policy of which all orders placed here (virtual shopping) can no longer be returned and exchanged. This applies to all products sold by the listed brands. This move is aligned with the advice of the Malaysian Government in order to curb the spread of the virus. This is also to ensure the safety of our customers where we are trying to minimize the risk of exposure to the virus as much as possible.
However, you can return and exchange the products if you receive the wrong items.
Please reach us at
marketing@sorella-malaysia.com for us to confirm if your order is returnable and to start the return process.