E-commerce customer satisfaction
Kindly answer the following questions in the most detailed and personal way you can! And kindly be as honest and unbiased as you can be šŸ™ Thankyou šŸ˜Š
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Email *
Your full name? *
How often do you shop online? *
What categories do you mostly shop online? *
Do you usually know what youā€™re going to buy before entering the website or do you like to discover products on the website? (You can select more than one option) *
Required
Which e-commerce platform do you use most? *
What features do you love most in e-commerce platforms? (List atleast 5) *
What do you find annoying/inconvenient/difficult about e-commerce platforms? (List atleast 5) *
If this was an ideal world, what features would you love an e-commerce platform to have? (Atleast 3) (eg- Expert advice on products) *
How do you feel about the current e-commerce delivery process? What annoys you most about it? *
Are you satisfied with the customer reviews on the e-commerce site? What more would you like? *
Do you like recommendations like - Amazonā€™s choice, Netflix Top 10 in India today etc? Are they helpful? *
Would you like to talk to a product expert before buying something online? *
If no or maybe, why? *
Which channel would be most preferred for you to be contacted by the product expert? *
How would you feel about the expert placing the order for you? *
How would you feel about the expert tracking your order and giving you updates whenever you need? *
What other service/task would you want the expert to do for you? *
Would you be willing to pay for these product expert services? *
What yearly subscription fee would you be comfortable paying for the product expert services? *
Do you online shop alone or with a friend? *
In an ideal world, if you could shop online with your friends, would that excite you? *
Would you buy a car online? *
If you chose no or maybe, why? What would make you more comfortable buying a car online? *
Would you buy a flat online? *
If you chose no or maybe, why? What would make you more comfortable buying a flat online? *
Whatā€™s the most expensive thing youā€™ve bought online? *
What made you buy it? *
If there was an amazon store near you, would you visit it often? *
Have you been to an exhibition? (Any industry) *
What excites you most about exhibitions? (Atleast 3 points) *
What do you feel about online exhibitions? Would you go to one? *
Have you heard or been to ICE Exhibitions? (Usually took place at Palace Grounds, Bangalore | Bandra Kurla Complex (BKC) / MMRDA Grounds, Mumbai) *
What is your age? *
Gender? *
Did this project really interest and excite you? Do you want to be part of this start-up? In what way? (Pre-Seed Investment & Share-holding options available too) (If yes, weā€™ll get in touch with you shortly)
Please provide your phone number if you want us to contact you.
Who referred you to fill this form? *
A copy of your responses will be emailed to the address you provided.
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