User Experience with the Mandai App

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Thank you for participating in our survey. This survey aims to identify areas of improvement in the app's design and functionality. The survey should only take about 5-10 minutes to complete. Your honest feedback will greatly help in shaping the future design of the app.

When was the last time you visited any of the parks in Mandai Wildlife Reserves (Singapore Zoo, Night Safari, River Wonders & Bird Paradise)?
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Within the last week

Within the last month

More than a year ago

I have never visited any of the parks in Mandai Wildlife Reserves

Have you use the Mandai app before during your visit to any of the parks in Mandai Wildlife Reserves?
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Yes, I have used the Mandai app during my visit.

No, I have never used the Mandai app during my visit.

I am not aware that there is a Mandai app

Are you a member of any of the parks in Mandai Wildlife Reserves?

Yes, I am a member of one or more parks in Mandai Wildlife Reserves.

No, I am not a member of any parks in Mandai Wildlife Reserves.

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Please rank the features you use most often in the Mandai app from 1 (most frequent) to 7 (least frequent).

Attractions information (e.g., exhibit and animal details, show timings, keeper talk timings)

Purchasing entrance tickets and/or animal feeding sessions

Maps and navigation around the parks

Wildlife education and conservation information

F&B and shopping options

View suggested itinerary

Get directions to Mandai Wildlife Reserves

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How easy is it for you to purchase entrance and animal feeding session tickets on the app?

Very easy

Very difficult

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How easy is it to find the information (e.g. Timing of animal shows and feeding session, F&B options and amenities) you are looking for within the app?

Very easy

Very difficult

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Do you find the park map within the app helpful for navigating to specific locations?

Yes, I find the park map very helpful.

No, I do not find the park map helpful.

I have not used the park map within the app.

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If you do not find the park map helpful, please let us know the reason below.

Who do you usually visit Mandai Wildlife Reserves with?

Alone

Family (including children)

Friends, Partner or Spouse

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Please rank the features you believe need further improvement to enhance your experience using the Mandai app, from 1 (Need further improvements) to 6 (Don't really need further improvements).

Park map/navigation function

Tickets and animal feeding purchasing process

Attractions information (e.g. feeding times, show timings)

Wildlife education and conservation content

F&B information (e.g. pricing display, menu item)

Membership login/sign up function

Suggested itinerary

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Do you have any feedback on the app that you would like to highlight and that is not covered in this survey?

Thank you for your time in completing this survey!

May I contact you for an interview session to gain a more in-depth understanding of your experience using the Mandai app? The session should last no more than 45 minutes, and your answers will be kept anonymous.

If you are interested, please leave your email below, and I will get in touch with you. Thank you!

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