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Tech Help Form 2020-21
Before proceeding please confirm that you have tried these troubleshooting options:
1. Ensure the ipad is connected to your home wifi.
2. If the iPad is not connecting to Global protect, follow the suggestions on the APS website for troubleshooting Global protect.
https://www.apsva.us/digital-learning/digital-learning-device-help/global-protect/
3. Basic troubleshooting - restart the ipad completely, close and reopen the app in question, reinstall the app in question.
https://www.apsva.us/digital-learning/digital-learning-device-help/troubleshooting-tips/
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* Indicates required question
Student First Name
*
Your answer
Student Last Name
*
Your answer
Grade Level
*
Choose
PreK
Kindergarten
1st Grade
2nd Grade
3rd Grade
4th Grade
5th Grade
Student ID #
*
Your answer
Teacher's name
If you know your child's teacher, put their last name here.
Your answer
iPad Asset Tag #
*
It is the blue and white label on the back of the device.
Your answer
Parent Name
*
Your answer
Preferred language for contact
*
Choose
Spanish
English
Parent Email
*
Must match the email posted by the parent in ParentVUE.
Your answer
Parent Phone Number
*
Your answer
Please select the issue
*
WiFi not working at home (try forgetting the home WIFI
https://support.apple.com/en-us/HT208941
)
iPad not charging
Lexia app is crashing or giving an error message
Login issue (username and password)
Microsoft Teams issue (Try clearing the user data
http://ior.ad/7fkW
)
Need passcode cleared for iPad
Canvas
iPad case broken
iPad screen cracked
Disabled iPad
iPad not responding
Home button doesn't work
Lost/Stolen
GlobalProtect (this is uncommon. Note that it is normal for the VPN indicator to blink and does not mean there is a problem.)
Option 15
Other:
Required
Please explain what happened to your iPad with as much detail as possible with any error messages.
*
Your answer
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