Tech Help Form 2020-21
 Before proceeding please confirm that you have tried these troubleshooting options:

1. Ensure the ipad is connected to your home wifi.

2. If the iPad is not connecting to Global protect, follow the suggestions on the APS website for troubleshooting Global protect.  https://www.apsva.us/digital-learning/digital-learning-device-help/global-protect/

3.  Basic troubleshooting - restart the ipad completely, close and reopen the app in question, reinstall the app in question. https://www.apsva.us/digital-learning/digital-learning-device-help/troubleshooting-tips/
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Student First Name *
Student Last Name *
Grade Level *
Student ID # *
Teacher's name
If you know your child's teacher, put their last name here.
iPad Asset Tag # *
It is the blue and white label on the back of the device.
Captionless Image
Parent Name *
Preferred language for contact *
Parent Email *
Must match the email posted by the parent in ParentVUE.
Parent Phone Number *
Please select the issue *
Required
Please explain what happened to your iPad with as much detail as possible with any error messages. *
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