Membership Cancellation Request Form

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Per the Terms and Conditions of your membership, all memberships require a minimum of 30 days written notification prior to your credit/debit card processing date to cancel your monthly recurring membership. All cancellation requests must be sent via our cancellation request form below. Cancellation requests submitted within the 30 day billing cycle will result in a final payment drawn from your account on your established auto draft date. Once final payment has been drawn from your account, you will have 30 days from the last bill date to attend classes. It is your responsibility to submit the cancellation request form 30 days in advance of your next bill date. There will be no refund issued once a payment has charged to your credit/debit card. Our monthly recurring term memberships of 6 months and 12 months require 30 days written notification prior to your next bill date and will incur an additional Early Cancellation Fee equal to one month membership for that plan if cancellation is requested prior to completion of the 6 month or 12 month term. All prepaid memberships are nonrefundable.

Email *

First Name *

First name associated with your Zenergy account.

Last Name *

Last name associated with your Zenergy account.

Email Address *

Email address associated with your Zenergy account.

Phone Number *

Best contact phone number.

What is your home studio? *

Charleston

Morgantown

East Liberty

Aventura

Naperville

What's the reason for your cancellation? Please be honest - we truly want to know how we can better meet your needs.

When would you like to cancel your membership? *

If you choose 'Other,' please specify the date in which you'd like your last payment to be (only choose this option if your request is more than one (1) payment).

Next payment renewal date (final payment will be drafted)

Other:

By marking 'yes,' I understand that submitting this form doesn't automatically cancel my membership. I also understand that a team member will reach out to me to follow up, and that my requested cancellation date is subject to Zenergy Cycling Terms and Conditions. *

A copy of your responses will be emailed to the address you provided.

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