While schools are trying hard to accommodate the pressing need of “e-Learning at home” during the school suspension period, the Association has been noticed that many schools are exhausted and distressed with the approach that the Education Bureau has taken in handling various complaint cases, which are believed to have emerged since the massive social unrest resulting from the Anti-Extradition Movement in Hong Kong last year. In view of this, a letter from the Association was sent on 27 Feb 2020 to Mr. Kevin Yeung Yun-hung, the Secretary for Education, expressing our great concern over this matter. In order to better understand how the Bureau handles such complaints as well as the difficulties and challenges encountered by principals in dealing with the complaint cases, we have prepared this online questionnaire, hoping that members could contribute cases for our analysis and reflecting concerns more fully to the Education Bureau if the need arises. Members can rest assured that filling in the questionnaire is entirely voluntary. None of the names of schools or teachers concerned shall be requested. However, you are welcome to leave us a contact if you want to further communicate on cases shared. Regarding this as a professional sharing amongst members, we ask for your understanding that it may not be appropriate for us to represent individual schools to follow up with the Bureau regarding specific complaints. Instead, we will focus on the approaches and mechanisms of the Bureau in handling these complaints and the impacts brought to principals. All information is restricted to the discussion of the task force of 'Handling Complaints Against Educational Practitioners'. When the Association needs to further communicate with the Education Bureau on this matter, only the general facts and not individual cases may be referred to. Thank you for your contribution.