City of Vancouver Permits Licensing Process Survey
ABOUT THE PROJECT
This survey gathers data to quantify the impact of permit/license delays reported by brick and mortar businesses in the City of Vancouver. LOCO BC, the Downtown Vancouver BIA, Vancouver's BIA Partnership, and the Building Owners and Managers Association of B.C. (BOMA BC) are working together on this research.

ABOUT THE SURVEY
Thank you for taking the time to fill out this survey. If you have questions, or would prefer to conduct a phone interview, please call 604-351-1664 or book a time via email (info@locobc.com).

NAVIGATION
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CONFIDENTIALITY
All information reported in this survey is completely confidential. We aggregate data on the economic impact faced by businesses, and only report aggregated data. We collect your name and your business' name to ensure the legitimacy of all results.
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Email *
Your name: *
Name of business: *
Address: *
Your position in the business: *
Your phone number: *
Organization
Clear selection
Type of business
Clear selection
Specific location (if you have more than one):
What location did you apply for a permit/license for?
Length of time in operation at other locations (if applicable)
What is your experience in business?
We are trying to gauge whether businesses have experience with these types of processes within Vancouver or other municipalities. Please let us know if this your first venture, a new venture in a new city, the expansion or relocation of an existing business, etc.
Type of permit/license applied for
List all that apply if multiple permits/licenses were part of the process
Length of time from start to finish
What is the total length of time spent on the process, from application to issue of permit/license.
Length of time from decision on application to issuance of permit/license
A decision may come with additional conditions to be met and reviewed before final issuance of the permit/license.
Process
Briefly describe your recent permit/license experience.
Number of inspections
How many inspections were you subject to?
Name of inspectors
City of Vancouver Department and Name of Inspector
Did you use the City of Vancouver's Small Business Commercial Renovation Centre (CRC)?
Clear selection
Average annual revenue for location
Please project from revenues or other locations if not open for full year.
# of employees
For the site you required permit/license for, how many employees worked there prior, work there now, or work at another comparable location?
Annual payroll for those employees
Please estimate the annual payroll for that # of employees to help us determine the economic impact of wages that would have been paid during a time when the business could not operate.
Leasing costs
What was the cost of your lease during the entire process?
Commercial taxes
What was the cost of your CoV property tax during the entire process?
Purchasing
What amount do you spend on purchasing (inventory and services, not including payroll) annually?
Other economic/financial implications of delays
Were there any other impacts? E.g. employees laid off
Perception of process
What is your perception of the process?
What improvements can be made to the process?
Ideas or solutions to improve efficiency, lessen burden on business, shorten time required, etc.
What other issues are impacting your business?
Focus answers on areas that City of Vancouver has jurisdiction over
A copy of your responses will be emailed to the address you provided.
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