HathiTrust User Support Nominations

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HathiTrust is seeking new members for the HathiTrust User Support team. This is a great opportunity to get involved with the day-to-day work of HathiTrust and to learn more about our general operations!

HathiTrust User Support is an asynchronous cooperative user support team that communicates with patrons via our ticketing system. User Support members respond to problem reports and questions about services. We do not provide in-depth reference services. Messages are submitted by our member libraries, by students and faculty, and by public users from around the world. User Support members are on call one day every two weeks and follow up on messages as needed, for approximately 4 hours of work per two week period. Individuals must be currently employed at a HathiTrust member library and participate in HathiTrust User Support as part of their service to the profession.

Have any questions about the work of the HathiTrust User Support team? Please contact Angelina Zaytsev, Chair of HathiTrust User Support, at azaytsev@hathitrust.org .

Name *

University or institution of employment *

Job title *

Email address *

Please indicate the team you would like to join. *

General Support. Team members do initial review of tickets on their scheduled day, reassign tickets to other teams as needed, and respond to a wide variety of user questions.

Bibliographic Corrections Group. Team members review catalog error reports and work with contributing libraries to receive metadata corrections. Familiarity with MARC format is required.

Digital Objects Quality Corrections. Team members review content quality problems and work with Google and contributing institutions to improve the quality of scans.

Short description of your job duties *

In a few sentences, please provide more information about your current role at your library and how it applies to the work of the HathiTrust User Support team.

Why do you wish to serve on HathiTrust User Support? *

Your supervisor's name *

Your supervisor's email address *

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