Customer Feedback
We would love to hear your thoughts or feedback on how we can improve your experience!
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Your Name (Optional)
Q1. Did you feel at ease and comfortable with the staff at CHAP? *
Q2. What worked well in reaching you? (can select multiple options) *
Required
Q3. Did your advisor provide you with information regarding our services? *
Q4. Is there any way we can improve our service? *
Q4a. Please explain if 'yes' to previous question
Q5. Did you have any issues with the service we provided? *
Q5a. Please explain if 'yes' to previous question
Q6. Did the method of appointment suit you? e.g., face-to-face, telephone, video call *
Q6a. Please explain if 'no' to previous question
Q7. Has our service improved any of the following for you? (can select multiple options) *
Required
Q8. How are our opening hours? *
Q9. How easy was it to find our office? *
Q10. How would you rate the overall service? *
Q11. How likely are you to recommend CHAP to someone? *
Not At All Likely
Very Likely
Q12. Was there assistance you required that CHAP could not provide? *
Q12a. Please explain if 'yes' to previous question
Q13. Any Additional Comments
Q14. If you would like to discuss any issues raised in your feedback with one of our Service Managers, please provide your contact details below.
Q15. Would you be willing to participate in a focus group to discuss aspects of the service we provide? *
Q15a. If you answered 'yes' to the previous question, please provide your contact details below.
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