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Jira Service Management – Customer Management
Help us better understand who your customers are and how they engage your organisation.
Request for feedback based on the feature request "SSO integration with JIRA Service Desk" -
https://jira.atlassian.com/browse/JSDCLOUD-630
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* Indicates required question
Email
*
Your email
Which best describes your JSM customers
*
External customers (e.g. people outside your organisation)
Internal customers (e.g. people within your organisation)
Hybrid customers (e.g. a combination of internal and external)
Other:
How do your customers get access to your portal?
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An agent or admin creates an account for them
An admin creates an Atlassian account for them
They sign-up or email the portal themselves
They are synchronised from my employee user directory
Other:
Which option best describes your external customers?
*
We don't have external customers
Unknown individuals from unknown companies (e.g. the general public)
Unknown individuals from specific companies
Always known by Agents
Always known because they have accounts in your product/service
Other:
Are your internal customers managed in a user directory? (e.g. LDAP, AD, Okta or similar)
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Yes
No
Other:
Do you use Atlassian Access? If not, why
*
Yes
No – too expensive
No – unnecessary
No – I am not familiar with that product
No – It doesn't meet my needs
Not sure
Other:
How do you create internal customers?
*
All via Atlassian Accounts either created or synchronised by administrators
Licensed users via Atlassian Accounts and other via self sign-up or agent creation
They email the portal
I am not sure
Other:
Is branding critical for your customers, and why? (e.g. custom domain, custom email address)
Your answer
What will JSDCLOUD-630 allow you to do that you cannot do today?
Your answer
If you were to synchronise your external customer accounts (as requested in JSDCLOUD-630), what best describes that user directory?
The same as my internal directory (e.g. for employees), but a different group
A different user directory in addition to my employee user directory
Not a user directory, but a part of my products database
Other:
Clear selection
Please share more about how your organisation uses JSM
Your answer
Can we contact you to discuss your answers?
*
Yes
No
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