Distance Learning - Technology Support Request
For help with troubleshooting technology issues on a district-issued or personal device that is using Distance Learning resources or needs to access resources, please complete the form to submit a work order to the Mukilteo School District - Technology Services department, and someone will get back to you.

Please note that this form is not for requesting password resets, and all password troubleshooting and resets must still route through the students teacher first, before being submitted to Technology.
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Email *
Is the problem regarding a personal device or a Mukilteo School District issued device? *
If it's a Mukilteo School District issued device, please enter the service tag# located on the bottom of the device.  If it's a personal device, please provide the model name and number, and if it's a laptop, tablet, or phone. *
Captionless Image
What is the ID of the student having the issue? *
What is the school the student is attending? *
Wi-Fi Issues - Please check "Yes" to all that apply...
Yes
Wi-Fi Access
Wi-Fi Strength
Wi-Fi Reliability
Not able to sign in to Wi-Fi (Admin blocked)
Device Issues - Please check "Yes" to all that apply...
Yes
Key(s) Not Working
Laptop Broken
Camera only faces up
No Sound
Google Classroom Issues - Please check "Yes" to all that apply...
Yes
Not knowing how to navigate
Not able to read text on the screen
Not in native language
Invalid code message
Not able to take picture of work easily (due to front facing camera only)
Cannot see when teacher sends a message
Not getting notifications of new assignments
Student message post arrives a day later
Cannot review feedback from quizzes
Cannot view teacher annotations on picture submitted work
Other Access Issues - Please check "Yes" to all that apply...
Yes
Problems signing in
File access
Video access
Sites blocked
Content Keeper error
Connection not private error when trying to get to Google Classroom
Google Play Store on personal device
Additional details about the problem(s)
Have you been working with a teacher on these issues?  If so, please list their name
Who should we contact about this request? *
Contact information *
Preferred method of contact *
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