Responsible 100 Questions For Employees: Customer Complaints and Redress
Please answer the following questions - which have been carefully crafted to help you apply the basics of Customer Complaints and Redress - providing as much detail as possible.
Sign in to Google to save your progress. Learn more
Email *
Email *
Businesses will inevitably receive complaints or customer feedback at some point. What are some general complaints and how were they addressed? *
Have you been properly taught on handling complaints with fast resolution and redress?  If so, when and how were you trained?
 *
Is the importance and purpose of positive customer service often communicated within the workspace?
 *
What is the relationship between customer complaints and employee commitment to customer service?
 *
Have you experienced complaints in any of the following manner? *
Required
Have you ever had a complaint that resulted in an improvement of some aspect of your business? *
Please rate your business' ability to enact the following suggestions for creating an effective customer service policy.
We already do this
We could do this
We won't do this
Research the most common issues, complaints and concerns about your company and train employees how to respond to those problems specifically
Provide a statement on how you intend to treat your customers
State your company’s promises clearly and concisely
Include the code of conduct for employees in the customer service policy
Change your policy over time if new issues and concerns arise
Encourage employees to be open to criticism and complaints
Clear selection
Please provide any relevant information that influenced your responses to the questions above   *
A copy of your responses will be emailed to the address you provided.
Submit
Clear form
Never submit passwords through Google Forms.
reCAPTCHA
PrivacyTerms
This content is neither created nor endorsed by Google. Report Abuse - Terms of Service - Privacy Policy
Google Forms