Learner's Feedback Questionnaire 2020-21
Please complete the following questionnaire. Your views are very important to us!

1. I receive good personal support from my tutor, who listens to my views and who has helped me to learn and improve my digital skills. *
Any comments    
2. My confidence has increased in using: *
1 point
Required
3. My learning has helped me use the following: *
Required
Other  
4. I can use the following Programmes, such as Microsoft Word, Google Docs,  Google Drive, etc.
Yes
No
Create a document
Cut, copy and paste
Create a spreadsheet
Organise information in files and folders
Save file/information on a device /cloud
Clear selection
Any other  
5.  My learning has enabled me to :
Yes
No
Set up an email account online
Use the email calendar
Send and receive emails
Send emails with an attachment
Clear selection
6. I can use the internet for  the following:
Yes
No
surfing the internet for information
completing forms online
paying utility bills online
online banking, shopping.
making appointments online, etc
Clear selection
Any other
7. The skills I gained have helped me achieve the following:
7a. Improved online communication for personal & professional development. (Please, give examples, such as: I learned and started using smartphone apps; take and share documents/photos with others, etc). *
7b. Learned to communicate online safely. (Please,  give examples, such as: I am able to recognise and deal with online risks;  less anxious /more confident when communicating online because I know how to protect my personal data online).
7c. Reduced social/cultural isolation via social media interaction.  (Please, give examples of the impact of this, such as: reading about news and events in the UK/world,  knowing about your rights, community events; enjoying radio/music/films online, speaking with my friends and relatives, etc) *
7d. Gained access to information/entitlements and how to deal/use statutory services such as Council Services, DWP, NHS, HMRC, etc. (Please, give specific examples of what you have accessed or used as a result of learning to use the internet.) *
7e. Improved the day-to-day quality of life by using new digital skills (Please, give examples, such as: online shopping, banking, exercising consumer rights; arranged my utility bills/council tax online; solved problems before they became bigger problems.etc) *
7f. Improved job prospects /getting a better-paid job (Please, give examples, such as: learned how to draft a CV/ write Covering Letter; searched /made online job applications; registered to further courses, etc) *
7g. Gained work experience/volunteering opportunities. (Please, give some examples) *
Any other achievements/differences digital learning made  (please specify)  
8. I feel safe and enjoy my learning *
9. I would recommend CAIA’s Digital Inclusion Project to others *
10. Thank you for completing this questionnaire! Please, write any other comments or suggestions here, as to how we can improve our service.
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