Customer Training & Resource Format Preferences

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The web content we create is intended to benefit you, our customers. This short form seeks to learn about your preferences and experiences with our existing content, so we can provide you with what works best.

Email *

Which of the following Customer Services Team (CST) designed digital training materials have you used?

User Guides (example: WISEstaff, https://dpi.wi.gov/wise/wisestaff)

Mini Tutorials (example: Updating Agency Contacts, https://dpi.wi.gov/wisedata/help/mini-tutorials/update-agency-contacts)

Landing pages (example: WISEdash for Districts, https://dpi.wi.gov/wisedash/districts)

Quick Training Videos (example: How to Create a WAMS ID, https://youtu.be/lSFlUPS8QXk?list=PLambIxavELhYqhSSbgeggkXUYx_7kKRQ6)

WISE Events Calendar (https://dpi.wi.gov/wisedata/events/month)

E-learning modules (example: Understanding Economically Disadvantaged Status Data Reporting, https://dpi.wi.gov/wise/data-elements/econ-status)

Not sure - I just use the search bar on the DPI website and pick the first result.

Which of the following Customer Services Team (CST) designed virtual/in-person training have you used?

WISE Events Calendar

User Groups (weekly virtual Teams meetings with Q&A)

Snapshot Prep webinars, hosted by CST Staff

CST WISE Help Ticket (https://dpi.wi.gov/wisedata/help/request)

Back to School Training webinars, hosted by CST Staff

Other WISE webinar offerings, such as Multi-district Charter Schools webinar

Regional in-person workshops, hosted by CST Staff

WISEdata Conference (annual 2- to 3-day event, hosted by CST in March)

Which content organization method do you prefer: *

Organize training materials by TOPIC (example: 'everything' WISEid all organized here)

Organize training materials by TYPE (example: all user guides here, all videos here...)

Organize training materials by my ROLE (example: everything a DSA/data entry staff/admin/etc. needs to know here,

Check all that apply: I learn best by... *

reading in-depth instructions.

reading quick, 'step-by-step' instructions that are numbered or listed.

seeing screenshots on the webpage.

watching silent videos (without narration) that I can pause and replay.

watching narrated videos (voice over images) that I can pause and replay.

Other:

Required

If you learn from videos, which would you prefer: *

Having all WISE training videos on one webpage

Having training videos embedded within the text of a webpage

When you get to the DPI website, how much time do you expect to spend to find the resource you are looking for? *

Instantly - I bookmark my most visited websites

Within seconds- DPI search should work as well as a web-browser search

A few minutes

It typically takes me far longer than expected to find what I need on the DPI website

Required

What is a positive experience you had using our webpages/training materials? Tell us about a time when our materials worked for/helped you, or copy and paste a URL of a website that you find useful. The more specific your feedback is, the better.

What is a not-so-great experience you had using our webpages/training materials? Tell us about a time you were frustrated by our content, or copy and paste a URL of a DPI webpage that you wish could be revised. The more specific your feedback is, the better.

Any other comments/feedback?

Thank you for your valuable input and feedback!

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