AJFC Customer Satisfaction Survey
Please complete the customer satisfaction survey, this helps us improve the services we provide to you.
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The program and my participation in it has been fully explained to me. *
I knew what services I needed before I applied for assistance.
 *
My Case Worker/Manager was very good at explaining the programs to me.
 *
I know what is expected of me with regard to this program
 *
Because of AJFC, I am better able to provide for myself and my household.
 *
Getting help makes me think about making better decisions.
Clear selection
I am better at knowing what my family needs
 *
This program has taught me to find services I need
 *
I have learned about new services available to me.
 *
I have learned about new organizations that help people.
Clear selection
Sometimes I search online and find help that I need
Clear selection
Because of AJFC, I am better at problem solving.
Clear selection
Because of the program, I am better at keeping a budget.
Clear selection
I can speak openly and honestly with my Case Manager/Worker.
Clear selection
My case manager/worker seems to understand my issues.
Clear selection
I am confident that my case manager/worker doesn't discuss my issues with others
Clear selection
Being open and honest with my case manager/worker has helped my situation.
Clear selection
My Case Manager/worker listens to me and is genuinely interested in helping me.
Clear selection
My case manager/worker doesn't rush me out of their office.
Clear selection
My case manager/worker knows my household issues and really cares about them.
Clear selection
My Case Manager/Worker was reasonably accessible when I tried to contact them.
Clear selection
My case manager/worker is really good at calling me back.
Clear selection
My Case Manager/Worker was able to help me find the services I needed
Clear selection
I had to go somewhere else for help, but my case manager/worker knew right where to send me
Clear selection
In which county did you receive services?
Would you like to be contacted?
Clear selection
Was the office clean?
Clear selection
Were you treated with respect?
Clear selection
Please note this survey is not just for complaints If you'd like to give PRAISE to your favorite Case Worker, LET US KNOW HERE!
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If you would like to be contacted, please provide us with your:
Name
Address
Phone number 
Email address
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