We require 7 days notice for cancellation.
All membership cancellation requests must be routed through the Membership Cancellation form on our website in order to be processed.
Cancellation of membership prior to the expiration of any specified commitment period requires an early termination fee equal to the standard non-discounted month-to-month rate times the months you used, i.e. you pay the difference between the membership you were on vs the one you should have been on. (If you have a 1 year contract at $165/month and you terminate after one month, you will owe $185-165= $20. If you have a one year contract and terminate after 6 months, you should've been on a 6 month contract $175-$165=$10x6=$60.)
If you decide to reactivate your membership in the future (and we hope you do) membership rates in effect at the time of reactivation will be applicable as membership rates are subject to change.
If you would like to put your membership on hold for up to 3 months instead of canceling, you can submit a Membership Hold Request.
If you’re sure you’d like to cancel, just complete and submit the form below. This will serve as your 7 days written cancellation notice as required by your membership agreement. Your membership will be canceled 7 days from the submission of the form below. Note that if you have a scheduled renewal payment within this 7 days period, the payment will be processed as scheduled. All payments are non-refundable.