Bus Users UK: Improving access to transport
We want to hear about the exciting and innovative ways bus and coach operators are improving access to transport. Please take a moment to complete this short survey and feel free to share the link as widely as possible.
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Email *
Your name and job title *
Organisation name *
Region of operation *
What features or technology have you introduced to improve the journey for disabled people? *
Required
Approximately what proportion of your fleet has all of the features you ticked above?
Clear selection
Approximately what proportion of your fleet is PSVAR compliant?
Clear selection
Are your drivers required to pull in to every stop, regardless of whether a waiting passenger signals to them? *
Are your drivers required to deploy the ramp whenever asked? *
Do your drivers wait for passengers to be seated before pulling away? *
How do you inform and communicate with disabled passengers? *
Required
How do you involve passengers in the design and delivery of services? *
Required
Which members of your staff are trained to recognise and respond to a customer in distress? *
Required
Which members of your staff have received disability awareness/assistance training? *
Required
Which members of your staff have received Mental Health First Aid training? *
Required
Which members of your staff are Dementia Friends? *
Required
Do you offer on-board training for Guide Dog puppies?
Clear selection
What card, lanyard or similar scheme do you offer to customers requiring additional support?
Please share examples of anything else you have done to improve accessibility
What future plans do you have for improving accessibility for passengers?
Thank you for taking the time to complete this survey. Please send any supporting documents or images to press@bususers.org 

We'll be sharing our findings with operators, passengers and industry bodies to help improve access to transport. Individual responses will be completely anonymous. 

To find out more about the work of Bus Users UK visit www.bususers.org
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