Recipient Rights Refresher

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You must score 80% or higher to receive a certificate of completion.

Email *

Full Name (First & Last) *

When an unusual incident occurs, an Incident Report must be submitted to the Rights Officer in which of the following situations? *

1 point

A consumer falls down

A medication error

Hospitalization

All of the above

If a person served runs out of medication, who can you call? *

1 point

The pharmacy after hours

The pharmacy after-hours

The pharmacy afterhours

All of the above (this is not a mistake, you can always call the pharmacy if you run out of medication!)

Retaliation and harassment include which of the following? *

1 point

Disciplinary action for those that engage in retaliation

Not allowing bullying of those who report

Reporting any retaliation immediately

All of the above

You are responsible to read the IPOS for every person served. IPOS' include which of following? *

1 point

Goals

The history of the person served

Restrictions and limitations

All of the above

If a staff hits or swears at a person served, what would this be considered? *

1 point

Abuse

Neglect

Dignity and respect

None of the above

If a staff leaves a person served alone or doesn't provide them with medical attention, what would this be considered? *

1 point

Abuse

Neglect

Dignity and respect

None of the above

Corporate Compliance includes which of the following issues? *

1 point

Falsifying information

Sharing your login and password with others

Releasing PHI

All of the above

If you have to report a complaint, who do you report it to? *

1 point

Recipient Rights Officer

Protective Services

Licensing

All of the above

Limitations for a person served are not required to be in the IPOS, as long as all staff agree that it is a good idea. *

1 point

True

False

During a drill, staff are allowed to physically manage a person served. *

1 point

True

False

If a staff hits a person served, this would be Abuse Class I or II, and must be reported to the Rights Officer immediately. *

1 point

True

False

Swearing at or (in some cases) in front of a person served is considered Abuse Class III and does not have to be reported to the Rights Officer, as long as the program supervisor is made aware. *

1 point

True

False

If you have to report a recipient rights complaint, you can be anonymous and your name will be kept private. *

1 point

True

False

Confidentiality means not posting person served information on social media or taking pictures when they don't agree. *

1 point

True

False

You can tease a person served, as long as you let them know you are just kidding. *

1 point

True

False

The IPOS is the guide you will use to provide services to persons served. Any restrictions and limitations must be in the plan. You are responsible to sign that you read the plan and have had the opportunity to ask any questions. *

1 point

True

False

If a person served falls and has a minor injury, you don't need to file an Incident Report, as long as you give them a bandage. *

1 point

True

False

If you give a person served the wrong medication or place them at risk of harm, it is considered neglect. *

1 point

True

False

Sexual abuse includes any sexual contact between a person served and a staff, and must be reported immediately. *

1 point

True

False

When there is no imminent risk of significant harm or injury to a person served or staff, you can physically manage them. *

1 point

True

False

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