Hobby Memorial Library Virtual Services Survey

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Please complete this survey to the best of your ability to help us improve the library's virtual services. Completed surveys will be entered into a drawing for a sweatshirt, keychain, backpack, and CTC t-shirts.

This survey will be available from April to May 20.

Status *

Student

Faculty

Staff

Administrator

Required

Department (Faculty / Staff)

Campus Location

Central Campus

Fort Hood Campus

Distance Education / Online

Other Texas Locations

Other US Locations

Europe

Other Locations

Clear selection

If you are at one of CTC's other locations, please tell us your location.

During the time of March 2020 through March 2021 which of the library's virtual services have you used ? Check all that apply. *

Book / Journal Requests (ILL)

Catalog

Chat / Text

Citation Resources

Curbside Book Pick-Up

Databases

E-Mail - Ask-a-Librarian

Events (Watched or Participated)

Multimedia Computer Scheduling

One-on-One Sessions with a Librarian

Recorded Seminars on Demand

Research Paper Review

Research Study Guides (LibGuides)

Video Tutorials

Virtual Library Seminars

NONE

Other

Required

DATABASES

• During the time of March 2020 through March 2021, did you use the CTC library databases? *

Yes

• If yes, did you have any issues with accessing the databases? *

Yes

• What caused these access issues? Check all that apply.

Could Not Log-On to the Databases

Internet Connection or Speed

Limited Access to Computer

No Internet Access

I Do Not Know.

Other

• Do you have any recommendations or requests for us to help your database experience be more successful?

LIVE CHAT AND TEXT MESSAGING

• During the time of March 2020 through March 2021, did you use the Live Chat or Text Chat feature available on the library website? *

Yes

• If no, was it because you had issues accessing this feature?

Yes

Clear selection

• What caused these access issues? Check all that apply.

I never received a response back.

Chat was not available.

Chat connection ended abruptly.

I do not know.

Other

• During the time of March 2020 through March 2021, did you contact the library via email? *

Yes

• If yes, did you receive a reply to your email within a timely manner?

Yes

Clear selection

• Were we able to answer meet your information need(s) via email?

Yes

Clear selection

Comment:

VIRTUAL SEMINARS - (BUSI 1301, ENGL 1301, HRPO 1311, Etc.)

• During the time of March 2020 through March 2021, did you attend a virtual seminar? (Students) *

Yes

• If yes, did you have any issues with connecting to, or staying connected during a seminar?

Yes

Clear selection

• What caused these issues? Check all that apply.

Internet Connection or Speed

The Seminar Link Did Not Work.

The Sound / Video Did Not Work.

The Presentation Would Freeze.

Limited Access to Computer

No Internet Access

I Do Not Know.

Other

How can we make our virtual seminars better?

VIRTUAL EVENTS, PROGRAMS, AND WORKSHOPS

• During the time of March 2020 through March 2021, did you attend any virtual events? *

Yes

What event(s) did you attend?

• Did you have issues accessing / attending the event(s)? *

Yes

If yes, what issues did you experience? Check all that apply.

Internet Connection or Speed.

Link Provided Did Not Work.

Sound / Video Did Not Work.

Limited Access to Computer / Internet.

I Do Not Know.

Other

• Overall, did you have any issues accessing any of our virtual services? *

Yes

• If you did experience any issues, what do you think caused the issues? Check all that apply.

Home Internet Connection

Lack of Access to Electronic Devices

Slow Turn-Around From the Library

Distractions at Home

Other:

Comments:

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